ВС РФ утвердил обзор судебной практики о защите прав потребителей, связанной с реализацией товаров и услуг

Екатерина Чернявская

ВС РФ утвердил обзор судебной практики о защите прав потребителей, связанной с реализацией товаров и услуг
serggn / Depositphotos.com

В обзоре представлено 15 определений Судебной коллегии по гражданским делам Верховного Суда Российской Федерации, 10 из которых касаются споров, возникающих из договоров розничной купли-продажи, а 5 – споров, возникающих в связи с оказанием гражданам услуг. Так, отмечается, что деятельность иностранных организаций по реализации товаров на территории России осуществляется по российским законам. А если производственные недостатки в автомобиле выявлены в течение 15-дневного срока со дня его передачи покупателю, то договор его купли-продажи можно расторгнуть вне зависимости от того, устранимы они или нет (Обзор практики рассмотрения судами дел по спорам о защите прав потребителей, связанным с реализацией товаров и услуг (утв. Президиумом Верховного Суда РФ 17 октября 2018 г.).

Также ВС РФ включил в обзор позицию, согласно которой если существенный недостаток товара выявлен по истечении двух лет со дня его передачи потребителю, и к этому времени истек его гарантийный срок, потребитель может потребовать расторжения договора купли-продажи только у изготовителя. Однако для этого потребителю потребуется доказать, что выявленный недостаток существенный, и возник он до передачи ему товара или по причинам, возникшим до этого момента. Кроме того, Суд напомнил, что если управляющая компания не убрала с крыши снег, и он упал на автомобиль жильца, ей придется возмещать ему ущерб, а также компенсировать моральный вред.

Аналитическая система «Сутяжник» поможет узнать, какие обстоятельства являются решающими для судов в конкретном виде споров. Вы сможете понять, как нужно скорректировать исковое заявление или претензию, чтобы увеличить вероятность принятия решения в вашу пользу. Начать работу

Помимо этого, пояснил ВС РФ, если банк выявит сомнительную операцию, то сможет ограничить предоставление клиенту услуг. В частности, он будет вправе заблокировать банковскую карту до исчезновения подозрительных обстоятельств либо обстоятельств, которые свидетельствуют о риске нарушения законодательства. Кроме того, по мнению ВС РФ, банк правомочен не выполнять распоряжение клиента о совершении операции. 

В обзоре также указано, что если турист не получит визу из-за того, что туроператор не предоставлил ему необходимую информацию по оформлению документов, то оператор понесет за это ответственность.

Источник: garant.ru

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