Екатерина Чернявская
AndreyPopov/ Depositphotos.com
Согласно проекту соответствующего приказа Минтруда России работать почтальонами смогут граждане, достигшие возраста 18 лет, при наличии основного общего образования, а также краткосрочного обучения или инструктажа даже при отсутствии опыта работы1. В числе их предполагаемых необходимых умений:
работа с жалобами и возражениями клиентов; выполнение технологических операций, связанных с доставкой и приемом почтовых отправлений; установление и завершение контакта с клиентом.
Планируется, что обработкой почтовых отправлений будут заниматься операторы по обеспечению деятельности, операторы сортировочного центра и сортировщики. К ним предлагается установить такие же требования к образованию, возрасту и опыту работу, как и к почтальонам. А предоставлять услуги почтовой связи в соответствующем объекте, согласно документу, будут операторы связи и операторы по работе с клиентами, к которым будут предъявляться уже упомянутые требования, за исключением того, что при наличии среднего профессионального образования – программы подготовки квалифицированных рабочих (служащих) инструктаж им не понадобится.
Более 1200 профессиональных стандартов в нашей бизнес-справке
Кроме того, предполагается, что управлять объектом почтовой связи будут начальники отделения почтовой связи, передвижного отделения почтовой связи или пункта такой связи. Для работы в указанных должностях нужно будет:
наличие среднего профессионального образования – программы подготовки специалистов среднего звена; опыт работы не менее одного года в отрасли связи или управленческий опыт в течение этого периода.
При этом им рекомендовано проходить дополнительное профессиональное образование – программы повышения квалификации не реже одного раза в пять лет, а для непрофильного образования – получить дополнительное профессиональное образование – программы профессиональной переподготовки по профилю деятельности.
Общественное обсуждение документа завершится 17 октября.
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1С текстом проекта приказа Минтруда России «Об утверждении профессионального стандарта «Работник почтовой связи» можно ознакомиться на федеральном портале проектов нормативных правовых актов (ID: 01/02/10-18/00084541).
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