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Правительство РФ своим постановлением от 18 ноября 2019 года № 1467 внесло изменения в Положение о федеральной государственной информационной системе «Единый портал государственных и муниципальных услуг (функций)», утв. постановлением Правительства РФ от 24 октября 2011 г. № 861. Поправки1 касаются расширения перечня услуг и функций, предоставляемых через портал госуслуг.
Так, установлена возможность подачи через «единое цифровое окно» предложений, заявлений и жалоб в органы госвласти и местного самоуправления, а также подведомственные им организации. При этом для рассмотрения сообщений и обращений с использованием портала госуслуг планируется организовать: подачу заявителями в электронной форме сообщений или обращений непосредственно с использованием портала госуслуг или иных порталов, сайтов, на которых размещена форма портала госуслуг для подачи сообщений или обращений; получение заявителями сведений о ходе рассмотрения сообщений, обращений, поданных в электронной форме через портал; получение заявителями результатов рассмотрения сообщений, обращений в электронной форме, включая возможность хранения результатов в форме электронных документов.
Кроме того, дополнительно предусмотрены возможности:
мониторинга, анализа и обработки оператором единого портала, госорганами, органами местного самоуправления, государственными и муниципальными учреждениями, иными организациями, осуществляющими публично значимые функции, и их должностными лицами сообщений, обращений заявителей, а также общедоступной информации, размещенной заявителями в интернете, в том числе в социальных сетях и сервисах обмена мгновенными сообщениями, связанной с исполнением такими органами и организациями полномочий (осуществлением функций) в установленной сфере деятельности;доступа заявителей с использованием подсистемы единого личного кабинета к сведениям о ходе рассмотрения сообщений, обращений, результатах рассмотрения и истории поданных сообщений, обращений;выявления мнения заявителей при исполнении госорганами, органами местного самоуправления, государственными и муниципальными учреждениями, иными организациями, осуществляющими публично значимые функции, и их должностными лицами полномочий (при осуществлении функций) в установленной сфере деятельности, в том числе посредством проведения опросов и голосований, а также возможность мониторинга и анализа результатов выявления мнения заявителей.
Также решено создать на портале госуслуг новые сервисы, которые позволят обеспечить предоставление государственных и муниципальных услуг проактивно – посредством оповещения лиц, зарегистрированных в единой системе идентификации и аутентификации, о возможности подачи заявления на получение государственных и муниципальных услуг, предоставляемых в электронной форме с использованием единого портала. Одновременно закреплена возможность осуществления через портал госуслуг юридически значимых действий, в том числе совершения сделок, путем создания электронных документов, их подписания с использованием электронной подписи и направления третьим лицам, включая возможность многостороннего подписания.
Указанные меры направлены на повышение удобства и прозрачности взаимодействия граждан и организаций с государством, обеспечение применения электронных документов.
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1 С текстом постановления Правительства РФ от 18 ноября 2019 г. № 1467 «О внесении изменений в Положение о федеральной государственной информационной системе «Единый портал государственных и муниципальных услуг (функций)» можно ознакомиться на официальном сайте Правительства РФ.
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